A few useful details, a clear agreement and an item ready to go. Here’s how to arrange your delivery.
01
Share your find.
Email the basics, or use our enquiry builder to put them together. A little detail now makes the next steps easier.
What the item is and how many pieces there are
Approximate dimensions and weight
Collection and delivery suburbs and postcodes
Your preferred date and the seller’s availability
02
Agree the details.
Your enquiry is reviewed for the route, item suitability and availability. The price, timing, access and handling arrangements need to be agreed before collection.
Mention stairs, lifts and difficult access at both ends
Explain any fragile parts or existing damage
Confirm whether extra lifting assistance is available
Wait for confirmation before committing to a collection
03
Get it ready to go.
Check in with the seller and prepare for the handover. Make sure the item matches the description and is ready at the agreed collection point.
Empty and clean the item
Secure loose parts and discuss protective packaging
Photograph the item’s condition
Clear doorways and the path to the collection point
04
Make room for its next chapter.
Arrange for someone to be available at the delivery point during the agreed window. Clear a space and let us know promptly if anything changes.
Keep access clear and pets safely out of the way
Make sure the agreed assistance is available
Check the item on arrival
Keep the email confirmation for reference
A GOOD FIND DESERVES A GOOD JOURNEY
Found it? Let’s bring it home.
Tell us what you’ve found and where it needs to go. We’ll take it from there.